Behavioral Guidelines

General Rules

These Behavioral Guidelines list particular standards of behavior that comply with the Code of Conduct. Our employees’ daily activities should be consistent with these Behavioral Guidelines. Namicos is to comply with all applicable laws and internal regulations and conduct its business activity in a manner respecting social standards.

1. We respect all applicable international and domestic laws.
2. We respect internal policies and guidelines.
3. We conduct business activities ethically and in a manner befitting a trusted member of society.

Behavioral Guidelines

(1) Compliance

1. Respect for the law

Namicos personnel, including the board, management and employees, are expected to comply with all applicable laws, particularly civil, commercial, competition, labor and consumer protection law.

2. Compliance Committee

The purpose of our Compliance Committee is to develop a system that can, in the unlikely event of inappropriate conduct occurring, detect such conduct and take all appropriate steps at a very early stage. The Compliance Committee includes corporate advisors as well as employee representatives to ensure we have the benefit of a broad range of views. Committee meetings are held on a regular basis with a particular theme selected for each meeting. By holding regular meetings, we hope to improve the awareness of all executives and employees in respect of compliance.

The Compliance Committee includes:

1. Company attorneys (Namicos has an attorney specialized in each area, including the corporate law, labor law and international law)
2. Certified social insurance labor consultant
3. Former inspector of the Hyogo Prefectural Police Department

(2) Employee Satisfaction

1. Operations

With frequent communication and collaboration between departments, we aim to act as a single, coordinated organization.

2. Corporate culture

All employees understand the company president's policy and objectives for the organization, and carry out their work accordingly.

3. Open-minded working atmosphere

Managers carefully listen to their employees’ concerns and, in response to these concerns, they try to continually improve the work environment.

4. Respecting work-related laws

We expect managers to adhere to all applicable labor laws and always care for the health and wellbeing of the employees in their care. Managers are not to force employees to over work or work late but, instead, are to maintain a healthy work environment.

5. Respecting human rights

We consider respect for fundamental human rights a very important matter and no Namicos personnel should infringe the rights of any other person (for example, by discrimination or bullying).

6. Sexual harassment

No person is to make sexually inappropriate remarks or actions that would make another person feel uncomfortable.

7. Abuse of authority

No person is to disrespect another’s personal dignity by forcing them to do anything beyond the boundaries of their job description.

8. Internal report system

In order to facilitate an open and responsive working environment, we have created an internal reporting system that allows Namicos employees to voice their concerns directly to the company president.

9. Help line

We have a help line for employees to use in situations where they cannot otherwise ask for help or when inappropriate conduct or unethical behavior has occurred.

10. Protecting private information

Any personal information that comes to our attention in the course of business will be handled for business purpose only, and Namicos endeavors to prevent unauthorized disclosures of any such information.

11. Safety and health

In accordance with occupational health and safety law and in order to prevent workplace-related accidents, we work diligently to protect safety and health at work.

(3) Customer Satisfaction

1. Customers’ concerns

We endeavor to understand the customers’ needs accurately and operate our business accordingly.

2. Product quality

We strive to meet our customer’s requirements on quality by operating our strict quality management system.

3. Safety of the products

We fully appreciate the product safety standards imposed by law and we then do our utmost to exceed these levels of safety.

4. Correct information

We seek to provide our customers with correct information so that they will feel secure and at ease.

5. Processing of claims

We always respectfully receive the opinions of our customers and try to process all claims swiftly and in a fair manner.

(4) Risk Management

1. Emergency Action Plan and Business Continuity Planning

The basic principles are set out below and aim to maintain the steady delivery of products to customers, even in the case of natural disasters or large-scale accidents such as earthquakes, floods and so on.

[Basic emergency principles]

We have determined the following 3 points in accordance with the principle of self-responsibility.

1. We will be prepared for any natural disasters or large-scale accidents in order to ensure we always provide customers with a sense of reliability and safety.
2. In the unlikely event that an unanticipated accident does occur, an emergency response team under the direct control of the company president will immediately take control of the situation. In so doing, we will attempt to minimize any damage to us or our customers.
3. Pharmaceutical companies are our main clients and we recognize that this makes us a business related to the protection and improvement of life. Accordingly, we always aim to provide our customers with a deep sense of reliability and safety.

(5) Corporate Citizenship

1. Social Contribution

In order to develop a strong sense of mutual trust between Namicos and our local community, we place great value on communication with our community and contributing to its social activities.

(6) Employee Education

1. Education Policy

We want all employees to understand the Code of Conduct fully and to maintain the cooperative relationship which has enabled our corporate development. This relationship is not simply between the employee and the company but between our customers, shareholders, employees and the community at large. We hope that, by doing this, Namicos will ensure its progress to an ever more prosperous future.

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